Shipping policy

Order Processing

All orders are processed within 1–3 business days once an order has been placed, excluding weekends and public holidays.
During busy periods or launches, processing times may be slightly longer.

Once your order has shipped, you will receive a confirmation email with tracking information. Please allow 24–48 hours or more for tracking details to update.

Shipping Location

We proudly ship throughout the United Kingdom with FREE shipping on all orders. No hidden fees and no minimum purchase required.

Delivery Times

Estimated delivery times within the UK is 8-10 business days from dispatch. Shipping is completely FREE with no hidden fees.

Delays

While we do our best to ensure timely delivery, FYLO is not responsible for delays caused by courier services, weather conditions, or other unforeseen circumstances. If your order is significantly delayed, please contact us at info@for-your-loved-ones.co.uk .

Incorrect Address Details

Please ensure all delivery details are correct at the time of checkout.
FYLO cannot be held responsible for orders delayed or lost due to incorrect or incomplete address information provided by the customer.

Lost or Damaged Packages

If your order arrives damaged or is lost in transit, please contact us within 7 days of the delivery date at info@for-your-loved-ones.co.uk , and we will work to resolve the issue promptly.

Questions

If you have more questions regarding shipping, please contact us at info@for-your-loved-ones.co.uk

FREE SHIPPING ALWAYS

From our hands to theirs. Every order ships free and arrives carefully packaged, straight to your doorstep.

GIFTED WITH CONFIDENCE

Buy with complete peace of mind. Your payment and personal details are always safe with us.

WE ARE HERE FOR YOU

Our friendly team is always here to help you find the perfect gift. Real people, real answers, always.

SHOP WITH PEACE OF MIND

Shop safely with fully encrypted, secure checkout. Your details are always protected with us.