Legal notice

1. Business Identity

The following information identifies the operator of this website and online store in accordance with the UK Electronic Commerce (EC Directive) Regulations 2002 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Trade Name:  For Your Loved Ones

Registered Address:  15 Nicol Drive, Greenock, PA16 7ET, United Kingdom

Email Address:  info@for-your-loved-ones.co.uk

Phone Number:  +44 7488 358523

Trade Number:  25648 55404

VAT Registration:  Not currently VAT registered

E-commerce Platform:  Shopify (Shopify Inc., 151 O'Connor Street, Ground floor, Ottawa, Ontario, K2P 2L8, Canada)

2. Nature of Business

For Your Loved Ones operates an online retail store offering curated products. The store is hosted and powered by Shopify. All sales and purchases made on this website are transactions directly between the customer and For Your Loved Ones. Shopify acts solely as a technology service provider and is not a party to any sales contract between you and For Your Loved Ones.

3. Governing Law and Jurisdiction

This website, and all contracts entered into through it, are governed by and construed in accordance with the laws of England and Wales (and, where applicable, Scots law in Scotland). Any disputes arising from the use of this website or from any purchase made through it shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless you are a consumer resident in Scotland or Northern Ireland, in which case you may also bring proceedings in your local courts.

4. Consumer Rights

As a consumer purchasing goods in the United Kingdom, you benefit from statutory rights under the following legislation:

4.1 Consumer Rights Act 2015

All goods sold must be:

•       Of satisfactory quality — free from defects and of acceptable appearance and finish

•       Fit for purpose — suitable for the purpose for which goods of that kind are commonly supplied

•       As described — conforming to any description or sample provided

If goods do not meet these standards, you are entitled to a repair, replacement, or refund, depending on the circumstances and the time elapsed since purchase.

4.2 Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

When purchasing online (a 'distance contract'), you have the right to cancel your order within 14 calendar days from the day after you receive your goods, without providing a reason. This right does not apply to:

•       Custom or personalised items made to your specification

•       Sealed goods that are not suitable for return for hygiene or health protection reasons once unsealed

•       Gift cards

•       Items purchased at a discounted sale price (where applicable)

To exercise your right to cancel, you must notify us within the 14-day period by contacting us at info@for-your-loved-ones.co.uk. Following cancellation, you must return the goods to us within 14 calendar days. Return postage costs are your responsibility unless the goods are faulty or misdescribed. Refunds will be issued within 14 calendar days of receiving the returned goods, using the original payment method.

4.3 Returns Policy

We offer a 30-day return window from the date of receipt of your order. To be eligible for a return, goods must be:

•       Unused, unworn, and in their original condition

•       Returned with all original tags and packaging

•       Accompanied by proof of purchase or receipt

To initiate a return, please contact us at info@for-your-loved-ones.co.uk before sending any items back. Items returned without prior authorisation will not be accepted. Customers are responsible for return shipping costs. We recommend using a tracked shipping service, as we cannot be held responsible for items lost in transit.

4.4 Refunds

Once we have received and inspected your returned item, we will notify you of the outcome. If your return is approved, a refund will be processed to your original payment method within 10 business days. If you have not received your refund within 15 business days of approval, please contact us at info@for-your-loved-ones.co.uk.

5. Defective, Damaged, or Incorrect Goods

Please inspect your order promptly upon delivery. If you receive an item that is defective, damaged in transit, or does not match your order, you must notify us within 7 days of the expected delivery date by emailing info@for-your-loved-ones.co.uk with details and, where possible, photographic evidence of the issue. We will assess the matter and arrange an appropriate remedy, which may include a repair, replacement, or full refund, at no cost to you. Your statutory rights under the Consumer Rights Act 2015 are not affected.

6. Pricing, Orders, and Payment

All prices displayed on the website are in the currency shown at checkout. Prices are subject to change without notice; however, the price applicable to your order is fixed at the time you complete your purchase, as confirmed in your order confirmation email. Unless expressly stated otherwise, displayed prices do not include applicable taxes, shipping charges, customs duties, or import taxes.

Placing an order constitutes an offer to purchase. Your order is not accepted until we confirm acceptance. We reserve the right to decline or cancel any order at our discretion, including in cases of pricing errors or stock unavailability. In such cases, you will be notified and any payment taken will be refunded promptly.

You warrant that any payment details you provide are accurate, that you are authorised to use the payment method, and that sufficient funds or credit are available.

7. Shipping and Delivery

Orders are processed within 1–3 business days, excluding weekends and UK public holidays. Estimated delivery times within the United Kingdom are 8–10 business days for standard shipping and 4-6 business days for express shipping from dispatch. Delivery timescales are estimates and may vary due to factors outside our reasonable control, including courier delays or adverse weather conditions.

We ship to the United Kingdom. Shipping options and rates are calculated at checkout based on your delivery address.

It is your responsibility to ensure that the delivery address provided is accurate and complete. We cannot accept liability for orders that are delayed, lost, or undeliverable due to incorrect address information provided by the customer.

If your order is lost or arrives significantly delayed, please contact us within 7 days of the expected delivery date at info@for-your-loved-ones.co.uk.

8. Limitation of Liability

To the fullest extent permitted by applicable law, For Your Loved Ones shall not be liable for any indirect, incidental, special, consequential, or punitive loss or damage arising from your use of this website or from any purchase made through it, including but not limited to loss of profits, revenue, data, or goodwill.

Nothing in this Legal Notice or in our Terms of Service shall limit or exclude our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be excluded or limited under applicable law, including your statutory rights as a consumer under the Consumer Rights Act 2015.

This website is provided 'as is' and 'as available'. We do not warrant that the website will be error-free, uninterrupted, or free of viruses or other harmful components. We do not accept liability for any loss or damage resulting from your use of, or inability to use, this website or any third-party websites linked from it.

9. Intellectual Property

All content on this website, including but not limited to text, product descriptions, images, graphics, logos, and design elements, is the property of For Your Loved Ones or its licensors and is protected by UK and international copyright, trademark, and intellectual property laws. You may not copy, reproduce, distribute, modify, or otherwise use any content from this website without our prior written consent, except as permitted by law.

10. Data Protection and Privacy

For Your Loved Ones is the data controller for personal data collected through this website. We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We collect and process personal data including your name, contact details, billing and shipping address, payment information, and usage data, for the purposes of processing your orders, communicating with you, and improving our services. Your data may be shared with Shopify and other service providers who assist us in operating this website and fulfilling your orders. Data may be transferred outside the United Kingdom in accordance with applicable data protection law and with appropriate safeguards in place.

You have the right to access, correct, delete, or restrict the processing of your personal data, and to object to processing or to request data portability, subject to certain conditions. You also have the right to withdraw consent where processing is based on consent.

For full details of how we collect, use, and protect your personal data, and to exercise your data protection rights, please refer to our Privacy Policy or contact us at info@for-your-loved-ones.co.uk. You have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at www.ico.org.uk if you are dissatisfied with how we handle your personal data.

11. Cookies

This website uses cookies and similar tracking technologies to provide and improve the Services, including for the purposes of analytics, personalisation, and targeted advertising. By continuing to use this website, you consent to the use of cookies in accordance with our Privacy Policy. You may manage your cookie preferences through your browser settings, though doing so may affect the functionality of the website.

12. Third-Party Links and Services

This website may contain links to third-party websites or services. These links are provided for your convenience only. We do not endorse, control, or accept responsibility for the content, privacy practices, or accuracy of any third-party website. Your use of any third-party website is at your own risk and subject to that website's own terms and conditions.

This website is powered by Shopify. By using this website, you acknowledge that Shopify is not responsible for any sales, transactions, products, or services offered by For Your Loved Ones.

13. Changes to This Legal Notice

We reserve the right to update or amend this Legal Notice at any time. The date of the most recent revision is indicated at the top of this page. Continued use of this website following any changes constitutes your acceptance of the updated Legal Notice. We encourage you to review this page periodically.

14. Complaints and Dispute Resolution

We are committed to resolving any concerns or complaints promptly and fairly. If you have a complaint about any aspect of your purchase or our service, please contact us in the first instance at:

Email: info@for-your-loved-ones.co.uk

Phone: +44 7488 358523

Address: 15 Nicol Drive, Greenock, PA16 7ET, United Kingdom

We will aim to acknowledge your complaint within 5 business days and to resolve it within 14 business days. If we are unable to resolve your complaint to your satisfaction, you may be able to refer it to an alternative dispute resolution (ADR) scheme. As an EU or UK consumer, you may also use the European Commission's Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr, although please note that For Your Loved Ones is not currently obliged to participate in ADR.

Your statutory rights, including the right to bring a claim before a court of competent jurisdiction, remain unaffected.

15. Contact Information

Should you have any questions about this Legal Notice or any aspect of your dealings with For Your Loved Ones, please contact us:

For Your Loved Ones

15 Nicol Drive, Greenock, PA16 7ET, United Kingdom

Email: info@for-your-loved-ones.co.uk

Phone: +44 7488 358523